Frequently Asked Questions – All about Us


Who are 1NOTE and why should I shop with you?

1NOTE is a worldwide retailer of New Vinyl Records and we have a huge (ever expanding)  stock of New Vinyl LPs which we specialise in shipping daily to customers worldwide. If you have a question, please read this page first as it contains all the essential information about our products, payment methods, shipping costs, countries we ship to, packing materials, delivery times, returns procedure and more! Then if you cannot find the answer to your question please Contact Us.

Vinyl LP Information:

We work with record companies and distributors to source the very best New Vinyl LP Records from all across the globe.  All the Vinyl Records we sell are brand new, the vast majority are sealed, some are not and this is simply a manufacturer’s choice.

Order Processing / Packing / Shipping

Our sophisticated ordering system employs the latest technological innovations to help ensure your order is processed and shipped within 48 hours of receipt. We will email you on receipt of your order and then again to confirm once your order has been dispatched. We ship from various locations in the USA depending on your delivery address. We use specially manufactured heavy gauge cardboard mailers to pack Vinyl Records and all items are packed and dispatched separately which helps to ensure your order will arrive in perfect condition. Orders are shipped via expedited domestic post / airmail depending on your location in conjunction with DHL/Globalmail and your local postal service. Your package is delivered by your regular postal worker. Priority mail is not available at this time. Please be prepared to pay any customs duty your country charges, we are not responsible for these. We do not declare packages at less than paid value and we do not make special accommodations such as opening your package and only shipping discs. We reserve the right to cancel any order at our sole discretion.

Shipping Rates

Our Shopping Cart page allows you to calculate shipping charges based on location before you proceed to checkout. You may change the location using the drop-down list of countries found at the bottom left of the Shopping Cart page. Delivery time to all destinations is approximately 7-14 days from confirmation of dispatch, depending on your country but please allow 30 days.

Shipping Location 1st LP Each Additional LP
UK & Rest Of World outside USA £2.99 £1.99
USA £1.99 £1.99

 

Countries we ship to

United Kingdom, United States of America, Argentina, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Taiwan, Turkey. What if my country is not listed? This list may grow in the future but currently we can only ship to the above locations.

Returns and Defective Items

Returns Eligibility
We will accept returns and refund or exchange incorrect or faulty items. Items must be returned in the same condition as received and all returns must be postmarked within 30 days of shipment. Under UK Distance Selling Regulations, sealed items which have been unsealed cannot be returned unless they are faulty. For UK buyers we offer Free Returns if we are at fault, for buyers outside the UK we do not offer reimbursement for return shipping.
Returns Procedure
If you need to return an item please email us first  to arrange the return describing the problem and include your full name and order number. You can email us via the Contact Us link in the top right corner. Please note it is your responsibility to ensure items are correctly packed and posted to ensure the safe return of the merchandise, we recommend that items valued at over £30 should be returned via a trackable shipping service.
Return Address
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1NOTE
Kings Road
Bradford
BD2 1EA
UNITED KINGDOM
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Please include a note containing:
Your full name & email Address
Your order number
Reason for return

 Payment

Accepted Payments

We use Paypal to process card payments, however you do not need to have a Paypal account to make payment for an order, you will be given the option of inputting your card details when passing through our secure checkout.

USA Sales Tax

Do You Charge Sales Tax?
Yes to California and Illinois USA orders.
My order has nothing to do with California or Illinois!
No sales tax will be applied to your order.
How much tax will my California or Illinois order incur?
California is 7.75% and Illinois is 6.25%

Other Information

Images & Product Descriptions – I want to report incorrect information!
Product photos are stock images and may not necessarily represent the current version of title. We endeavour to make all product images and information accurate, but occasionally errors occur so please regard product images, track listings and information as a guideline. If you see a product with an image which you know is different to the description, or has incorrect product information / details please Contact Us.
I cannot find what I’m looking for / can you order items?
If there is a specific LP you are looking for but it is not listed on our site, we may be able to order it for you, please Contact Us.
What is the fastest land mammal on Earth?
The Cheetah at 71mph / 114kmh.